Refund policy

Our 30-Day Happiness Promise

We want you to love every Bouncy Dew order. If something isn't right, you may request a return within 30 days of delivery.

Eligible returns

  • Items must be unopened, unused, and in their original packaging with any seals intact.
  • Final-sale and gift-card purchases are not returnable.

Not returnable (for hygiene and safety reasons)

  • Opened or used skincare, makeup, hair care, bath, and nail care products
  • Used makeup brushes, sponges, puffs, applicators, and skincare tools
  • Used razors, blades, trimmers, tweezers, and nail clippers
  • Used hair tools and worn hair accessories

These items can still be replaced or refunded if they arrive damaged or defective.

Skin reactions

Everyone's skin is different, so we recommend a patch test before first use. If a product irritates your skin, stop using it and email us within 30 days of delivery with a photo of the product. We'll make it right.

How to start a return

  1. Email us at pawfinch.help@gmail.com with your order number and a short reason.
  2. We'll reply within 1 business day with return instructions and the return address. Please do not send items back without contacting us first — packages sent to other addresses cannot be processed.
  3. Ship the item back within 14 days of receiving our instructions.

Return shipping

  • Change of mind: return shipping is paid by the customer.
  • Damaged, defective, or wrong item: no need to send it back — see below.

Damaged, defective, or wrong items

Email us within 7 days of delivery with photos of the item, the box, and the shipping label. Once we confirm, we'll send a free replacement or a full refund (including original shipping). In most cases you can keep or dispose of the item.

Refunds

  • Refunds are issued to your original payment method within 3–10 business days after your return is approved. Your bank or PayPal may take a few extra days to post it.
  • No restocking fees.
  • Original shipping charges are non-refundable, except when the return is due to our error or a damaged/defective item.

Exchanges

The fastest way to get a different item or shade is to return the one you have and place a new order.

Cancellations

Orders can be canceled free of charge within 12 hours of purchase. After that, your order is already being prepared at our partner warehouse and can't be canceled — but you can return it after delivery under this policy.