Shipping policy
Where we ship
We currently ship to all 50 U.S. states. We do not ship to P.O. boxes, APO/FPO addresses, or outside the United States at this time.
How long it takes
| Step | Time |
|---|---|
| Processing (order prepared and handed to the carrier) | 1–3 business days |
| Transit (on the way to you) | 3–10 business days |
Business days are Monday–Friday, excluding U.S. holidays. During Black Friday and the December holidays, please allow up to 3 extra days. Items ship from partner warehouses, so an order with several items may arrive in separate packages at no extra cost.
Shipping rates
- Standard shipping: $4.90 per order
- Free standard shipping on orders of $49 or more
Tracking
You'll receive a tracking number by email as soon as your order ships. Tracking can take up to 48 hours to show movement.
Lost or delayed packages
If your tracking hasn't updated for 7 days, or your order hasn't arrived within 15 business days, contact us at pawfinch.help@gmail.com and we'll send a replacement or a full refund.
Wrong address
Please double-check your address at checkout. We can update an address only before the order ships.
Duties and taxes
All orders ship from within the United States. There are no import duties for U.S. customers.